Support

Something not working, or a question about a purchase? We’re happy to help.

It helps to include your device (for example “Pixel 8, Android 16” or “iPad Air, iOS 26”), the level you were playing, and your save code from Settings in the game.

Playing

How do I play?

Find the objects shown in the tray at the bottom. Drag to look around the scene, pinch (or use the mouse wheel on the web) to zoom, and tap an object when you spot it. Finish a scene to earn up to three stars: faster, with fewer misses and hints, earns more.

I tapped the right object but nothing happened.

Zoom in a little and tap the middle of the object. If an object really can’t be found where it should be, email us the level name and object, and we’ll fix it.

Why can’t I tap for a moment?

Tapping all over the scene very quickly pauses taps for a few seconds. Take a breath and look again.

Hints

How do I get more hints?

You get a free hint with each level and extra hints for the daily puzzle. In the apps you can also watch a short ad for free hints, or buy a hint pack in the shop.

Purchases

I bought something but didn’t get it.

Open Settings → Restore purchases. Make sure you are signed in to the same Google Play or Apple account you bought with. If it still doesn’t appear, email us with the order number from your receipt.

How do I get a refund?

Purchases are handled by the stores, so refunds are too: on Android use Google Play’s refund page, and on iPhone or iPad use Report a Problem at Apple.

Your progress

How do I move my progress to a new phone?

On the old device, open Settings and note Your save code. On the new device, open Settings, type it into Code from another device and tap Continue. Your stars, levels and hints come across. This works between the apps and the web version too.

How do I delete my data?

Email us your save code and we’ll delete everything stored under it. See the privacy policy for what we keep.